Customer service

Our customer service is at your disposal by e-mail at info@tohaadesign.com or by phone from Monday to Friday from 9 a.m. to 6 p.m.

Are the colors consistent with the photos on your site?

The images are not enhanced or retouched, so should be very close to the photos on the site. TohaaDesign does its best to ensure that the images on the site accurately portray the correct colour of our products. However, some colours may appear differently, depending on the screen or settings of the screen that you are using to view the product.

Can the toilet seat be adapted to a wall-hung toilet?

Yes. Our toilet seats fit all standard toilets across different international standards. Detailed specifications are available on our website.

Can a Round shape toilet seat fit a D-shaped toilet?

Yes. For D toilets, you can purchase either a round or D shaped seat, depending on personal preference.

Can a D shaped seat fit on a round toilet?

Yes, for round toilets, you can fit either a round or D shaped seat, depending on personal preference.

Do the toilet seats have a soft close fall brake system?

Yes, all our toilet seats are equipped with a double fall brake. Both attachments are assisted for soft closing.

Is the assembly really easy?

The assembly is extremely simple and fast. We strongly encourage you to watch the assembly tutorial video which is available on our website.

Is the underside of the toilet seat also printed with the design?

Yes, all parts are printed.

Are the attachments treated against corrosion?

The attachments are made of corrosion-resistant stainless steel and can be unclipped for easy maintenance, cleaning or changing designs from our range.

Sometimes with toilet seats there is a little left-to-right movement or a little play on standard toilet seats. Is this the case with your products?

TohaaDesign has opted for a fastening model, with very specific inserts, in order to avoid the slightest movement once the toilet seat is attached.

Can I find your products elsewhere than on your site?

You can contact the customer service for a complete list of our distributors.

Customer service

Our customer service is at your disposal by e-mail at info@tohaadesign.com or by phone from Monday to Friday from 9 a.m. to 6 p.m.