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FREQUENTLY ASKED QUESTIONS (FAQ)

PRODUCTS

Are the colors in keeping with the photos on your website ?

Yes, it is not 3D and the visuals are not edited.

Can the lid be adapted on suspended toilet ?

Our lids adapt to all the toilets with EU standards.

Do you have a soft close damper ?

Yes, all our lids are equipped with a close damper, on all parts.

Is it easy to assemble ?

The assembling is extremely simple and fast, the assembly instructions are precise.

Does the other side of the seat also have a design ?

Yes, all the parts are printed.

Are the attachments treated against anti-corrosion ?

The attachments are treated with anti-corrosion.

There is often a small left-right movement or little space on the standard lids, is this the case on your products ?

TohaaDesign has opted for an attachment model with peculiar inserts, in order to avoid the slightest movement, once the seat has been fixed.

Can i find your products elsewhere other than your site ?

We are working on a store distribution network. The list of resellers will be available on the site.

DELIVERY

Can i place an order outside of France ?

Yes, we ship throughout Europe, within 2 to 3 days.

If i place an order at 1pm, when am i going to receive my order ?

All orders placed before 1 p.m. are shipped on the same day, therefore the next day for France and within 3 days for Europe.

Who should i contact in case of a delivery issue ?

You can contact us at any time, and we shall resolve the issue immediately with our service provider, who is in charge of your delivery.

PAYMENT

Are my bank details saved ?

No, we never store our customers' bank details.

Through which bank does the credit card payment go through ?

We have chosen a bank for additional security, Credit Mutuel. Our payment terminal is equipped with a secure 3D.

Do you offer alternatives to paying by credit card ?

Yes, payment by Paypal is possible on our site.

YOU HAVE NOT FOUND THE ANSWER TO YOUR QUESTION ?

Our customer service is available 7 days a week via e-mail to service-clients@TohaaDesign.fr or by phone Monday to Friday from 9 a.m. to 6 p.m. at 09.82.55.33.75.